This position is responsible for providing excellent customer service to the U.S. National and International Rain Bird Distributor and Retailer base.  This role also involves support to sales and marketing groups, high level ERP sales systems administration, international traffic management, and data mining/refinement/presentation.

• Coordinates International shipping requirements with distribution centers - coordinates and applies all appropriate country specific international shipping documentation such as commercial invoices, shippers’ letter of instruction, country of origin, export controls, licenses, and trade certificates such as NAFTA
• Reviews letters of credit for international customers for viability, appropriateness, and risk reduction
• Assists in export traffic management functions including routing pickup and delivery of freight for air and ocean cargo; freight consolidation; freight quotations; selection of consolidators, brokers, and freight forwarders
• Coordinates shipping and scheduling requirements with various Rain Bird Distribution locations, freight carriers, freight consolidators, and freight forwarders
• Administer all parts of the systems set up for the order to payment portions of ERP
• Use expert level skills in Microsoft Excel to refine data presentations and support business direction or action
• Work with other departments on behalf of customer service such as Marketing, Sales, Supply Chain, etc.
• Contribute to and lead special projects, such as system improvements, high end complex ordering/billing processes, various reports, data mining, queries for pricing, business intelligence reporting, or similar
• Cross train with and potentially back-up any of several other customer support areas as needed to provide depth of operations within the functions
• Provide excellent judgment in ambiguous situations, use creative problem solving, and take action when needed

• 2 - 3 years’ experience in some of the following areas: management information systems, customer service, order processing, field or internal sales, supply chain management, bookkeeping/accounting, experience with ERP’s, or marketing experience such as entry level product management
• BS or BA degree in Marketing, Business, or Management Information Systems (MIS) or a related field; equivalent professional experience considered.
• Strong verbal and written communications skills
• Self-starter with good organizational skills and able to handle multiple tasks

DESIRED QUALIFICATIONS:

• Master’s degree in Marketing, Business, or Management Information Systems and/or related field
• 3 - 5 years international logistics experience
• Possess working knowledge of irrigation products, systems, and customers
• Demonstrated success working in a team environment and leadership skills
• Bookkeeping experience is highly valued

Rain Bird is an equal opportunity employer.