The Irrigation Service Engineer provides remote technical support to Rain Bird Customers in the North and South America. The ideal candidate will possess skills and experience with IT/IoT or communications systems, electromechanical or controls engineering or irrigation field services

• Provide the best remote technical support (phone, email and chat) for end-users, distributors and on-site technicians for installation, maintenance, or repair projects.
• Develop, test, and implement new products and services as part of full irrigation solutions for Rain Bird customers.
• Perform troubleshooting, repair, and testing of irrigation components, including valves, rotors, electronic controllers, flow sensors, and other products
• Manage flow of field information to engineering, product management, manufacturing, sales, and marketing.
• Track, report, and follow-up on product and technical issues in the field using established escalation processes.
• Maintain ownership of service performance and quality specifications.
• Prepare and conduct training to internal and external customers, remotely or in a classroom environment.
• Participate in the GSP 24 hour on-call support rotation.

MINIMUM QUALIFICATIONS:

• Degree in IT, Engineering, Agronomy or equivalent and 5 years relevant experience or equivalent combination of education and experience.
• Help Desk /Technical support experience.
• Experience in IT, Engineering or Irrigation Industries.
• Strong hardware and software troubleshooting skills.
• Process oriented.
• Knowledge of electronics and Information Systems.
• Excellent verbal and written communication skills.
• Track record of documenting improvement projects and processes.
• Customer facing experience.

DESIRED QUALIFICATIONS:

• Fluency in Spanish or other foreign language(s).
• Irrigation, golf course service and Golf Central Control programming experience.
• Previous experience with people management and financial controls management.

Rain Bird is an Equal Opportunity Employer.