Rain Bird Corporation

  • Global Service Plan Engineer - Pump Stations

    Job ID
    3651
    # Positions
    1
    Experience (Years)
    5
    Category
    Engineering - All
    Country
    United States
    City
    Tucson
    State
    AZ
  • Overview

    The GSP Engineer provides technical support via telephone or computer connection to Rain Bird Central pump station customers. 

    This person must be familiar with a variety of irrigation, engineering and pump station design concepts, practices, and procedures.  

    Responsibilities

    Specific responsibilities include, but are not limited to:

    • Provide technical phone support to customers, distributors, and field personnel
    • Diagnose hardware, software and/or communications failures on all components of a Rain Bird pump station systems, and identify replacement service parts as required
    • Provide remote services such as touch screen training, system optimization and troubleshooting
    • Coordinate with engineering and service departments to develop and ensure that service performance and quality specifications are met
    • Remotely assist on-site technicians as required for installation, maintenance or repair
    • Prepare and conduct training in Tucson, Arizona
    • Support the development and implementation of revenue generating services such as GSP remote support plans, parts sales, and pump station maintenance
    • Provide customer information to engineering, manufacturing, sales and marketing
    • Track, report and follow-up on product and technical issues
    • Participate in the GSP 24 hour on-call phone support rotation

    Qualifications

    MINIMUM QUALIFICATIONS:

     

    • Degree in Engineering, Pump Stations or 5 years relevant experience, or equivalent combination of education and experience.
    • Strong computer troubleshooting skills, both hardware and software
    • Strong verbal and written communication skills
    • Excellent interpersonal skills
    • Direct customer service and support experience
    • Knowledge of electronics

     

     

    DESIRED QUALIFICATIONS:

    • Fluency in Spanish or other foreign language(s).
    • Irrigation, golf course service and Golf Central Control programming experience

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